Notre service de livraison

Tanguay Delivery Service for Your Comfort

A professional service from our door to yours for your ultimate comfort.

Delivery by our own delivery team

Free Delivery*

At Tanguay offers free delivery in Quebec, certain areas of Northern New Brunswick, and Eastern Ontario*.

Our delivery teams or postal services handle the delivery, depending on the type of product purchased.

*Restrictions may apply. Please check by entering your postal code below.
In store pick-up

In-Store Pickup

Shop online and choose to pick up your order at
a store or distribution center*.

When picking up, you will need to present the credit card used for payment and a form of ID.

This service is available in all our stores and distribution centers!

*We may need to communicate a delay between ordering and pickup to you.
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Fedex Postes Canada

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Professional Service

Enjoy a comfortable experience even during delivery! Tanguay offers professional delivery by truck or courier. The delivery method depends on what you purchased and where you want it delivered. This service is free in Quebec, certain areas of Northern New Brunswick, and Eastern Ontario*.

However, some restrictions may apply. We invite you to validate this with your postal code below.

Once the buyer makes the purchase, Tanguay will contact them to inform of the scheduled delivery date for the ordered goods. The delivery date may change for various reasons. These reasons include product availability, delivery location, and site conditions. Things like weather, supplier delays, mechanical issues, and postal delays can also impact when Tanguay's delivery arrives.

We apologize for any inconvenience, but Tanguay cannot hold responsibility for missing the original delivery date.

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Buyer Responsibilities

Whether for pickup or home delivery, it is essential that the buyer ensures the dimensions of the purchased item fit the space it will occupy and checks that the doorways and stairwells are large enough to accommodate the item, allowing delivery personnel to perform their job safely and without constraint during home delivery.

The entrance to the buyer’s home must be clear and accessible at the time of delivery.

To avoid damage, we recommend that buyers protect their home’s floor coverings. For safety reasons, delivery personnel must keep their shoes on during delivery.

It is mandatory to unplug your old appliances before our delivery team arrives to make it easier for us to remove them. This precaution ensures a quick and safe collection.

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Track Your Order in Real-Time

No need to keep waiting for hours without knowing when your delivery will arrive!

You can now have all the necessary information at your fingertips!

You can always log in to get updates on your delivery date by signing in to your client account or our online service request tool. On the day of delivery, you'll get real-time updates and can track our delivery truck's route to your home.

Before delivery, you will receive an automatic message informing you of the delivery time. This information will also be available in your client space. This time slot is an estimate, as external factors can change the delivery time.

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Schedule and Modify a Delivery

Having a scheduling conflict with your delivery? You can be confident that there is no cause for concern. You can change your delivery date up to 48 hours before it arrives. Just go to your account or use the tool in our Customer Service section.

You can schedule your delivery once you pay for the item. The item must also arrive at one of our distribution centers.

Delivery of your goods should be a pleasant experience, not a stressful one! That’s why we have implemented all these conveniences to improve service and delivery flexibility. Because at Tanguay, we prioritize your comfort at every stage.

Frequently asked questions

Shipping and delivery

How do you set delivery dates?
As soon as your merchandise is available at the distribution center, our staff will contact you to choose a delivery date. It should be noted that no precise delivery time can be given, due to unforeseen circumstances.
Can I take the merchandise I have purchased with me immediately?

Some merchandise can be picked up directly from the distribution center or store where it was purchased. Click on Find a Store to get the phone number and address of the distribution center or store nearest you.

Can I pay the balance of my invoice at the time of delivery?
No. When purchasing online, the amount must be full paid.
Can I have merchandise delivered abroad?
No. Our delivery service covers all of Quebec and New Brunswick. All online orders must be delivered to an address located within these limits.
Can I go to a store to pick up my online order?
Yes, it is possible to go to a store to pick up an order placed online.
Can I choose the delivery date for my order?

Yes, currently, Tanguay.ca offers the possibility to choose the delivery date for orders placed online. However, depending on your delivery zone, a calendar is available and you can select a date with a yellow dot. <br>

However, if the merchandise is not available, but on order, you will receive an email or/and a phone call as soon as the merchandise has arrived. Afterwards, please contact our delivery service at 1 800 826-4829 (toll free) to set a date.

Is the delivery service free and available everywhere?
We offer delivery service throughout the province of Quebec* and in some cities in New Brunswick. For deliveries outside the province of Quebec, fees may apply. Visit the delivery section for more details.

Pick-up and delivery

Will the delivery people unpack my products?

All merchandise delivered is unpacked and assembled by the delivery personnel who must return the packaging. The only exception to this rule is merchandise identified as "assembly required" which will not be unpacked or assembled.

In addition to assembling your merchandise, our delivery personnel can pick up your old appliances, provided that you have made a request in store when you purchased your new appliances. Your obsolete appliances must be unplugged and removed from their location before the delivery personnel arrive. However, Tanguay Furniture cannot be held responsible for any damage caused by the removal of these old appliances. Read our delivery policy for more information.