Do you have any questions? Find the answers here.
I have a scheduled delivery coming up, will it be delivered as planned?
I haven’t booked my delivery date yet, how to proceed?
My order was only partially delivered, how do I get the remaining items delivered?
I was supposed to pick up my order in store, is it still possible?
Can my old invoice numbers be used as guest login credential to view my online client account and order status online?
I have placed a special order 3 months ago, does the estimated order arrival time remain the same?
I have a service case pending at one of your former brands, is my service case still open and in progress?
Will you honor any product warranty and/or service plan purchased from one of your former brands?
I purchased an extended warranty from one of your former brands, do I need to do anything to keep my warranty valid?
How do I get help and support for a defective product purchased from one of your former brands?
I ordered a replacement part from one of your former brands, will my order be processed as expected?
Payment and Financing
Where do I pay my remaining invoice balance before delivery?
How does paying my invoice balance by bank transfer work?
Is my account balance or credit automatically transferred to my Tanguay client account?
Can my Fairstone credit limit be used to shop at Tanguay?
Can I keep making my Fairstone payments the same way as before?
I paid an upfront deposit to secure backordered items, do you still have my deposit and order on file?
I have gift certificates and/or gift cards purchased from one of your former brands, can they be used to shop at Tanguay?